da111 Privacy Policy

da111 operates da111.club, an online casino and sports betting platform serving players across Bangladesh. We are committed to protecting the privacy and personal data of every individual who visits or uses our platform. This Privacy Policy sets out the basis on which we collect, process, store and share personal data, and describes the rights available to you as a data subject.

By registering an account with da111 or continuing to use the da111 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not use da111. This policy should be read alongside our Terms and Conditions, which govern the contractual relationship between you and da111.

da111 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party sources such as payment processors. The categories of personal data we may collect are set out below.

da111 uses the personal data we collect for the following purposes. We will only use your data in ways that are compatible with the purpose for which it was originally collected, and will not use it for incompatible purposes without first obtaining your consent.

• To create, verify and administer your da111 account, including processing deposits, withdrawals and resolving account disputes.
• To verify your age and identity in accordance with our KYC obligations, ensuring the platform is used only by eligible adults aged 21 and above.
• To process and record all financial transactions on your account including deposits via bKash, Nagad, Rocket and Upay, and to comply with anti-money-laundering regulations.
• To detect, investigate and prevent fraud, money laundering, bonus abuse and any other activity that may constitute a breach of our Terms and Conditions or applicable law.
• To provide customer support and respond to your queries, complaints and requests in a timely and effective manner.
• To send you service-related communications including account notifications, transaction confirmations and — where you have opted in — promotional offers such as bonus announcements tied to BPL, IPL and Eid events.

da111 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. Where automated processing is used for fraud detection or risk assessment, a human review is available upon request.

da111 does not sell or rent your personal data to third parties. We may share your personal information only in the limited circumstances set out below, and only to the extent necessary for the specific purpose identified.

• Payment processors and financial service providers: We share transaction data with payment processors such as bKash, Nagad, Rocket and partner banks to the extent necessary to process your deposits and withdrawals. These providers are contractually required to handle your data securely.
• Game providers: Software providers such as Pragmatic Play, Evolution Gaming and Spribe may receive anonymised session data necessary to deliver their games on the da111 platform. They do not receive your personally identifiable information unless strictly required for game dispute resolution.
• Regulatory and law enforcement authorities: Where required by applicable law or lawful authority, we may disclose personal data to relevant regulatory bodies, law enforcement agencies or courts, providing only the minimum information required.
• Fraud prevention and security services: We may share data with trusted third-party fraud prevention and identity verification services where necessary to protect da111, our players and the integrity of the platform.

Any third party to whom da111 discloses personal data is required by contract or applicable law to maintain appropriate security measures, to use the data only for the purposes for which it was disclosed, and not to retain it longer than necessary.

da111 takes specific care with payment and financial data. Deposits via bKash, Nagad, Rocket and Upay are processed through secure, encrypted channels. da111 does not store full mobile wallet numbers, wallet PINs or bank account credentials on its own servers. Transaction reference numbers and amounts are retained for accounting, fraud prevention and dispute resolution purposes only.

In accordance with anti-money-laundering obligations, da111 maintains records of all financial transactions for the period required by applicable regulations. Players who withdraw funds are required to use the same payment method as their most recent deposit, and withdrawals are only processed to accounts registered in the player's own name.

da111 uses cookies and similar tracking technologies to operate the platform, improve your experience and gather anonymised usage statistics. Cookies are small data files stored on your device when you visit da111. They help us recognise you, maintain your session and remember your preferences between visits.

da111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. Account registration and identity data is retained for the lifetime of your account and for five years following account closure. Financial transaction records are retained for a minimum of five years from the date of each transaction. Gameplay and betting records are retained for five years from the date of the relevant activity. Technical and device data used for security is retained for up to 12 months.

Where you request deletion of your personal data following account closure, da111 will action your request within 30 days to the extent permitted by law. Certain categories of data — particularly financial transaction records and identity verification documents — may be retained beyond this period where retention is required by anti-money-laundering regulations or other legal obligations. In such cases da111 will inform you of the applicable retention period and the legal basis for continued retention.

As a da111 player you have the following rights in relation to your personal data. To exercise any of these rights please contact da111 customer support using the email address shown in the footer of this page. We will respond to all valid requests within 30 days. In some cases we may need to verify your identity before processing your request.

da111 will not charge a fee for handling data subject rights requests in ordinary circumstances. We reserve the right to charge a reasonable administrative fee where requests are manifestly unfounded or excessive, or to refuse to act on such requests, in which case we will explain our reasoning in writing.

da111 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Our security measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security reviews and vulnerability assessments, and staff training on data protection responsibilities.

While da111 takes all reasonable steps to protect your personal data, no platform or internet transmission can be guaranteed completely secure. You are responsible for keeping your own account credentials — including your password and any two-factor authentication codes — confidential. If you believe your account has been compromised, please contact da111 support immediately using the email address shown on this site.

da111 is strictly intended for adults aged 21 and above. da111 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual we will delete that data promptly and close any associated account. If you are a parent or guardian and believe your child has registered an account with da111, please contact us immediately via the support email shown in the footer so we can take appropriate action.

da111 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or the services we offer. When we make material changes we will update the Last Updated date at the top of this page. Where changes are significant we may also notify registered players by email or via a notice on the da111 platform. Your continued use of da111 after any such update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how da111 handles your personal data, please contact our support team using the email address displayed in the footer of this page. All privacy-related correspondence should be clearly marked with the subject line Privacy Request to ensure it is routed to the appropriate team member promptly.

Our support team is available 24/7. When contacting us about a data rights request, please include your registered mobile number and a brief description of your request to help us respond as efficiently as possible. We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days.